This Refund Policy applies to plugin purchases made through LDNinjas, covering Custom Tabs for LearnDash, Drip-Feed Content Extended, Front-End Group Restriction, Reset Course Progress, and SmartSearch Control. For development and consulting services, refund terms are defined in the individual project agreement rather than this policy.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on new plugin purchases. If a plugin does not work as described, or you decide it is not the right fit for your site, you can request a full refund within 14 days of your original purchase date.

2. How to Request a Refund

To request a refund, contact us through our contact page with your order number or the email address used at checkout. We may ask a few questions about the issue you encountered, as this helps us both resolve problems faster and improve the plugin for future users.

Refunds are processed through Freemius, our payment and licensing partner, and are typically issued to the original payment method within 5 to 10 business days of approval.

3. What Is Not Covered

Refunds are not available in the following situations:

• Requests made after the 14-day window has passed
• Subscription renewals, where the renewal has already been billed and used beyond a reasonable grace period
• Issues caused by third-party plugins, themes, or custom code conflicts unrelated to the core functionality of our plugin
• Change of mind after the plugin has been used extensively or customized for a live production site
• Misuse of the plugin outside its documented features

4. Subscription Renewals

If you are on an auto-renewing plan, you can cancel automatic renewal at any time before the renewal date through your Freemius account dashboard or by contacting us. Canceling prevents future charges but does not retroactively refund a renewal that has already been processed, unless the request falls within our standard refund window.

5. License Downgrades and Site Limit Changes

If you purchased a multi-site license and only need fewer sites, we are happy to discuss downgrading your plan for future renewal cycles. This is handled as a plan change rather than a partial refund.

6. Development and Consulting Services

Refunds for custom development or consulting work are not covered by this policy. Any deposit, milestone payment, or cancellation terms for these engagements will be defined in the project agreement or invoice provided before work begins.

7. Our Right to Assess Requests

Each refund request is reviewed individually. We aim to be fair and reasonable, and most requests within the 14-day window are approved without extensive back and forth. We do reserve the right to decline a refund if there is clear evidence of policy misuse, such as repeated purchase-and-refund cycles.

8. Contact Us

If you have questions about this policy or need help with a refund request, reach out to:

LDNinjas Website: ldninjas.com Contact page: ldninjas.com/contact-us

9. Changes to This Policy

We may update this Refund Policy from time to time. The “Last Updated” date above reflects the most recent revision. The policy in effect at the time of your purchase will apply to that transaction.